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Our installation media come with an easy to follow set of instructions to get your software up and running as soon as possible.

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It couldn’t be easier to place an order with us. We’ve broken it down into simple steps for you to follow:

Once you’ve added the items to your cart, click on cart and it’ll show you the items in your cart. You can amend any item details here. To place your order, click “Checkout”. You’ll be asked to log into your account if you’re an existing customer or create a new account if you’re new to Pacify Media or you can check out as a guest. At the checkout, you’ll see an order summary of what you’ll be receiving from Pacify Media. If you have a discount code enter it at the appropriate section. You'll then see your registered email address and below that will be your ‘delivery address’. Underneath this are your delivery options – please choose your shipping method carefully as it cannot be amended at a later date. The final stage of the checkout is the payment section – this will allow you to pay via PayPal or Card. Once you’ve placed your order, you’ll be taken to a confirmation page. You’ll also receive an order confirmation to your email address or phone number giving you all the details of your order.

We currently accept payment online via card or PayPal. We use sage pay as our payment provider, it allows you to pay securely with your debit or credit card over the internet. You can choose to pay from your credit card, debit card, or bank card. You may also pay using a PayPal balance. For large purchases you may contact us via email to enquire about direct bank transfer.

Please contact our support team over live chat or over email at info@pacify.org.uk to see if we are able to cancel your order. We cannot guarantee order cancellations.

Orders are normally despatched the same day from Monday to Friday if placed before 3PM BST. If not they are despatched the following working day. Please note that it can take up to 5 working days for your order to be despatched depending on stock availability. After despatch it can take a further 2 - 5 working days for your order to reach you.

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